Shipping Policy

Last updated: 11-10-2025

1. Digital Service Delivery

ALISON TECH LAB primarily provides digital services and solutions. Most of our deliverables are provided electronically:

  • Data analysis reports delivered via secure email or cloud platforms
  • Software solutions deployed directly to client systems
  • Machine learning models delivered through secure file transfer
  • Documentation and training materials provided digitally

2. Physical Hardware Shipping

When physical hardware or devices are required for projects:

  • Shipping costs will be clearly communicated before purchase
  • Delivery timeframe: 3-7 business days within India
  • International shipping: 7-15 business days (customs may cause delays)
  • Tracking information provided for all shipments

3. Delivery Methods

We use multiple delivery methods based on project requirements:

  • Digital Delivery: Secure email, cloud storage, FTP
  • Physical Shipping: Courier services (Blue Dart, FedEx, DHL)
  • On-site Delivery: Direct installation and setup at client location
  • Remote Deployment: Cloud-based deployment and configuration

4. Shipping Charges

Shipping costs are calculated based on:

  • Package weight and dimensions
  • Delivery location and distance
  • Urgency of delivery (standard/express)
  • Insurance requirements for valuable items

5. Delivery Timeframes

Standard delivery timeframes for different services:

  • Digital Reports: Same day to 2 business days
  • Software Solutions: As per project timeline
  • Hardware (Domestic): 3-7 business days
  • Hardware (International): 7-15 business days

6. Shipping Restrictions

Certain items may have shipping restrictions:

  • Sensitive electronic equipment may require special handling
  • International shipments subject to customs regulations
  • Some locations may have limited courier service availability
  • Hazardous materials require special shipping procedures

7. Damaged or Lost Shipments

In case of shipping issues:

  • Report damaged items within 48 hours of delivery
  • Provide photos and documentation of damage
  • Lost shipments will be investigated with courier service
  • Replacement or refund provided for confirmed losses

8. Address Requirements

For successful delivery, please provide:

  • Complete and accurate delivery address
  • Contact person name and phone number
  • Landmark or special delivery instructions
  • Alternative contact for delivery coordination

9. Contact for Shipping Queries

For shipping-related questions or issues:

Email: contact@alisontechlab.in
Phone: +919037631786 / +917034333356
Subject Line: "Shipping Query - [Order/Project Number]"