Shipping Policy

Last updated: 11-10-2025

1. Digital Service Delivery

ALISON TECH LAB primarily provides digital services and solutions. Most of our deliverables are provided electronically:

• Data analysis reports delivered via secure email or cloud platforms
• Software solutions deployed directly to client systems
• Machine learning models delivered through secure file transfer
• Documentation and training materials provided digitally

2. Physical Hardware Shipping

When physical hardware or devices are required for projects:

• Shipping costs will be clearly communicated before purchase
• Delivery timeframe: 3-7 business days within India
• International shipping: 7-15 business days (customs may cause delays)
• Tracking information provided for all shipments

3. Delivery Methods

We use multiple delivery methods based on project requirements:

• Digital Delivery: Secure email, cloud storage, FTP
• Physical Shipping: Courier services (Blue Dart, FedEx, DHL)
• On-site Delivery: Direct installation and setup at client location
• Remote Deployment: Cloud-based deployment and configuration

4. Shipping Charges

Shipping costs are calculated based on:

• Package weight and dimensions
• Delivery location and distance
• Urgency of delivery (standard/express)
• Insurance requirements for valuable items

5. Delivery Timeframes

Standard delivery timeframes for different services:

• Digital Reports: Same day to 2 business days
• Software Solutions: As per project timeline
• Hardware (Domestic): 3-7 business days
• Hardware (International): 7-15 business days

6. Shipping Restrictions

Certain items may have shipping restrictions:

• Sensitive electronic equipment may require special handling
• International shipments subject to customs regulations
• Some locations may have limited courier service availability
• Hazardous materials require special shipping procedures

7. Damaged or Lost Shipments

In case of shipping issues:

• Report damaged items within 48 hours of delivery
• Provide photos and documentation of damage
• Lost shipments will be investigated with courier service
• Replacement or refund provided for confirmed losses

8. Address Requirements

For successful delivery, please provide:

• Complete and accurate delivery address
• Contact person name and phone number
• Landmark or special delivery instructions
• Alternative contact for delivery coordination

9. Contact for Shipping Queries

For shipping-related questions or issues:

Email: contact@alisontechlab.in
Phone: +919037631786 / +917034333356
Subject Line: "Shipping Query - [Order/Project Number]"